We at Ascent Outdoor Sports are committed to ensuring your satisfaction. We accept returns for exchange or store credit under the conditions outlined below.
Condition of Return and Exchange / General Information
How to Initiate a Return
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We accept returns for defective or incorrect merchandise that is unwashed or unworn, provided it is initiated within 7 days of the receipt of your order.
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In the case of a major product failure (as defined by the Consumer Protection Act 1999), the customer is entitled to choose a replacement or a full monetary refund which will be processed within 14 working days, but may take longer to reflect in your bank statement.
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To qualify for an exchange, all merchandise must be returned in the original selling condition with all accompanying items, such as tags, documents, wrappings, and original packaging.
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Exchange is subject to stock availability.
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If we are unable to provide a direct exchange, a refund in the form of E-Shop Credit will be processed within 14 working days after receiving the returned items. This credit can then be used for a new purchase on ascentstore.com.my.
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Shipping charges are non-refundable.
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A handling charge of RM5.00 will be deducted from the E-Shop Credit amount.
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Non-returnable items: Nutrition & Food Product, Packaged Item, and Discounted Item.
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Email Us: Send an email to kailas@penang@gmail.com with the Subject Heading: “Your Order Number, Proof of postage such as tracking number”.
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Attach Proof: Please attach a clear photo showing the issue with the merchandise (e.g., defect, incorrect item).
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We will advise you on the next steps and how the issue can be resolved.
Shipping Your Return
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Please allow us 14 working days to process your return after we receive the items.
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We strongly recommend sending your return via recorded delivery (with a tracking number). Ascent Store will not accept responsibility for lost returns.
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Please wrap items appropriately for transit to avoid damage. Do not stick labels or tape directly to the products’ packaging; if the product packaging is tampered with, we may no longer accept the return.
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Postages incurred for sending the merchandise back to us shall be borne by the buyer.
Important Note
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Ascent Outdoor Sports is an independent entity and has its own terms and conditions.
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Ascent Store is only able to process returns for items purchased directly from ascentstore.com.my.